Nobody wants to talk about Fraud.
It’s embarrassing. But it is a crime of opportunity. It happens because your
internal controls are weak, no one is watching, your internal accountant,
bookkeeper or other employee may have a problem with debts, substance abuse,
family problems. It happens. It’s part of the human condition. These problem themselves
may not be crimes, but they can influence people to do what they typically may
not consider. The FBI says, 80% of people are good people. They will never
steal from you. About 10% steal out of some need or because they think they can
get away with it. The other 10% will kill you for a piece of toast because
that’s all they know. It’s sad but it’s part of life since ancient times.
Recently,
I was analyzing a client’s financial reports prepared by his new internal
bookkeeper. As usual I made a number of inquiries and requested some additional
reports and reconciliations. Some I got some I didn’t. From experience, when the outside CPA asks
for standard reports and doesn’t get them or the delivery is shrouded in
mystery, it’s a bad sign. I reported my concerns to the business owners to put
them on notice. Advised them to be mindful and pay close attention to make sure
procedures were being followed. At the second period meeting again I asked for
reports. Again, same response. I tried to see if there was something I could do
to help. Provide support, diagnose a problem. I finally got a series of
reports. Upon analysis I saw entries I knew could not be correct. The
implications where very, very bad. I asked the bookkeeper to explain. Talk to
me, tell me where I can help. How is this possible? The answers were fragmented
and puzzling. I had no choice but to call the owner at home, late one night and
ask questions, I never like to make.
After several
months of reconstruction, we got lucky; the only fraud committed was a result
of incompetence. It did however, cost the company money. But all the signs were
there for embezzlement and theft. The bookkeeper had access to bank accounts
and checks. The bookkeeper had multiple failed marriages, business failures,
family issues, was under collection for debts. It was the classical profile of
what the FBI has deemed a likely candidate to commit a white collar crime. It
is the profile I see time and again in many theft and embezzlement cases. I
have seen quite a few in Miami.
Let’s
be clear. Sometimes there is no way to prevent it. In the end as a business
owner you have no choice but to trust. From years of experience, like my client
above said, “thank god you ask all the questions. Thank god you know what to
look for”. “Just the fact that you are there looking over his/her accounting
function and you get involved”. I sit at his/her employees desk, drink
some coffee ask questions, see how they do their work. That keeps people
honest. Many times, it also makes the employees feel good someone cares about
what they do and how they do it. They feel valued and that can make a big
difference. It’s not just the numbers.
Many
of my smaller clients with 10 or fewer employees and $5 million or less in
revenues. These clients are often at risk. They cannot afford top talent. There
is little to no segregation of duties, and the owner operator is so busy, he’s
not thinking accounting, finance, computer systems and internal controls. He’s
thinking, how to make it through the day, bring in sales and keep the existing clients
happy. That’s why you need those external set of eyes.